Shipping & Returns - MISSEFE

Shipping & Returns

SHIPPING

US and Canada

Free Shipping and Returns within US and Canada.

  • 5-7  days shipping on all orders, please bear with us because all items are handmade with love and care in NY.

International 

International Shipping Available - Customer pays shipping, and customs fees (if applicable).

Your shipping will arrive according to the shipping method selected when checking out. After the Shipping period based on if Ready to Wear (RTW) or Custom. See below.

    Yes, you have the option to expedite your order when checking out at the checkout page only after the time allotted for manufacturing. See above.

    Email Us with questions

    EXCHANGES

    Email us with any exchange requests. info@mydreamgarment.com 

    If you need to exchange it for the same item, send us an email at info@mydreamgarment.com wait for a reply with instructions before sending your item to the address below. 

    My Dream Garment
    100 Broadway Unit 386
    Lynbrook New York, 11563
    USA

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    We advise that you email us with a problem before the return, to see how best to handle the situation. In most cases it’s just a minor issue and the garment will be able to be amended. In custom tailoring, this issue isn’t rear.

    RETURNS

    We accept all returns, within 30 days of delivery. After 30 days email us at info@mydreamgarment.com and we will do our best to rectify the situation.

    International Returns 

    Customer pays return carrier shipping plus customs fees (if applicable).

    Your shipping will arrive according to the shipping method selected  by the customer when processed.

    Return Address

    To return your product, you should mail your product to:

    My Dream Garment
    100 Broadway Unit 386
    Lynbrook New York, 11563
    USA

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    EXCEPTIONS

    Please note that if there is an obvious damage to the product that isn’t design or production related, returned item will not be accepted. We’ll contact you to see how best we can help repair the garment for an agreed fee payable by the customer or send the item back to the customer.

      There are certain situations where only partial refunds are granted (if applicable)

    • Any item that is returned more than 30 days after delivery (Not Already Worn)


    • Late or missing refunds (if applicable)

      • If you haven’t received a refund yet, first check your bank account again.
      • Then contact your credit card company, it may take some time before your refund is officially posted.
      • Next contact your bank. There is often some processing time before a refund is posted.
      • If you’ve done all of this and you still have not received your refund yet, please contact us at info@mydreamgarment.com

      Gifts Returns

      • All gift returns will be processed like all other returns, payment funds will be refunded to the gift giver. 

        Size Chart

        For you to have a perfect garment, you must first understand what size category you belong to, so that when you order a garment, you know it will fit. You have to measure the BUST, WAIST, and HIPS, and also what your HEIGHT is, is very critical to the fit of the garment. 

        See the chart below to know what your correct size is. Be Aware that it's normal for your proportions to be within 2 to 3 sizes. Click here for instructions on how to measure yourself.

        U.S Standard Women's Sizes

        WOMEN SIZE CHART